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FAQs

Yes, the entire hotel, including in-room balconies and outdoor areas, is 100% non-smoking. A cleaning fee will be charged for any violations.

The daily $40.00 resort fee includes:

  • Hawaiian cultural classes
  • Wellness offerings
  • Cruiser bike and surfboard rentals
  • Concierge and pre-arrival services
  • Use of towels, chairs, and reef-safe sunscreen
  • High-speed Wi-Fi
  • Daily in-room still and sparkling water
  • Daily housekeeping service

Cancel at least 30 days before arrival to avoid a penalty of two nights’ room and tax. Reservations made within 30 days of arrival require full, non-refundable prepayment.

Full prepayment of the room and taxes is required at the time of booking. Advanced purchase reservations cannot be changed or canceled, and no refunds or credits will be issued.

A one-night deposit plus taxes is required to confirm a reservation. For year-end stays, special deposit requirements apply.

Cancel at least 72 hours before arrival to avoid a penalty of one night’s room and tax. Special cancellation policies may apply for year-end stays.

Valet parking is $40.00 per night plus tax, per vehicle. Gratuity is not included. Charges are added to the final bill at checkout.

Guests may check-in anytime after 3:00 pm and check-out before 11:00 am. Early check-in and late check-out are guaranteed only by booking an extra night before or after your stay. Early check-out fees may apply for departing before the original reservation date.

 

A valid photo ID is required at check-in for age verification.

Guests must be 18 or older to book accommodations with a credit card.

Adding a third adult (12 and older) costs $60.00 per night plus tax.

Adding an extra bed for children costs $60.00 per night plus tax, with a maximum of one extra bed per room.

Children 12 and younger stay free when sharing a room with a parent and using existing bedding.

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