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Guest Services


Airline Partners / エアライン・パートナー

Click here for our mileage partners and promotions.


Airport Transportation / エアポート・シャトル


Hotel does not have private airport shuttle services. The third party shuttle services can be arranged through Kaimana Beach Travel Desk in the lobby. Call (808) 921-7007 for more information.


Automatic Teller Machine (ATM) / キャッシュ・ディスペンサー


An ATM is available in Russell's Convenience Store.


Baby Sitting / ベビーシッター


Call the Concierge at (808) 921-7060 for more information.


Baggage Checkroom & Storage / お荷物一時預かり

Parcels and luggage may be stored while touring or between check-out and airline departure. Packages sent to the hotel prior to your arrival should clearly have the Full Guest Name staying at the hotel and their arrival date. Please note deliveries from parts of the continental United States may need additional delivery time, check with your shipping company for more information.


Beach Towels & Mats / ビーチタオル・マット無料レンタル


Complimentary beach towels and mats are available at the Bell Desk. Please return to Bell Desk after use. Please do not remove towels from your room.


Car Rental / レンタカー


Car rentals and limousines can be arranged through Kaimana Beach Travel Desk in the lobby. Call (808) 921-7007 for more information.


Church Services / 教会


Information on churches of all denominations is available through our Concierge. (808) 921-7060.


Credit Cards / クレジットカード


The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB, Mastercard, VISA.


Cribs / ベビーベッド


Cribs are available at no charge through our Housekeeping Department. Please advise the Reservations Staff at the time of booking if a crib is required. Cribs cannot be accommodated in Moderate and Ocean View category rooms.


Doctors / 病院・ドクターのご案内


Doctors On-call is located at 120 Kaiulani Avenue, 1st floor. Open 7am-11pm Monday thru Sunday ,
no appointment necessary.  Please call the Front Desk, ext. 7025 when Doctors on call is not available.

Shuttle transportation available by calling (808) 971-6000.


Electric Current Voltage / 電圧


All outlets provide 110V, AC 60cycle. A limited number of adapters are available thru our Housekeeping Department.


Emergencies / 緊急時の連絡


In event of an emergency, call the telephone operator by dialing 0. Emergency Services (Fire, Ambulance, Police) may also be reached by dialing 9+911 from your room, the Front Desk will be alerted when the call is made. There are two emergency staircases on each floor. Please refer to room floor plans located on the guest room door. Fire alarm and fire extinguishers are located on each floor.


Facsimile ・Photocopying / ファックス・コピーサービス


In-coming faxes are free to hotel guests. There is a nominal fee for out going faxes and photocopying. Please visit the Front Desk for these services.


Fitness Center / フィットネスセンター


Use of gym equipment is offered through Healthy Habits Spa, located ground floor of the Diamond Head Wing. Rental fees will apply and appointments are required. Please call (808) 926-2929.


Housekeeping / 客室係り


Daily maid service is between 8:00AM and 4:00PM. Our housekeeping staff can provide you with extra towels, pillows, drinking glasses and other similar amenities.


Ice Machine / アイスマシン


Ice machine in the main hotel is located on the 8th floor, adjacent to room 830. Ice machine for the Diamond Head Wing is located on the second floor, adjacent to room 209.


Internet Access / インターネット



Free WiFi access is available in all guests rooms.




Internet Kiosk / ロビーでのインターネットアクセス
For the convenience of our guest travelling without laptops a Internet Kiosk is now available in the hotel lobby.  Using Internet Explorer this convenient unit allows you to check your email or print your boarding passes.  The machine accepts Mastercard, Visa, American Express, Discovercard.


Keys / ルームキー


A RFID(radio frequency Identification) key card is issued to each new guest, and we ask that you please keep your card key in your possession during your stay. If lost or damaged, please see the Front Desk with proper ID for a new set of keys. There is a charge for lost or damaged keys.


Laundry (Self-Service) / コイン・ランドリー


Coin-operated washers, dryers and soap dispensers are located on the first floor of the Diamond Head Wing building for hotel guests. Please see the Front Desk for the key. The laundry room is open daily from 7:00AM - 9:00PM.


Laundry Services and Dry Cleaning / ランドリー


Professional laundry and dry cleaning services are available. Laundry bags and slips are provided in your room. Please do not leave your laundry outside your room. Laundry or dry cleaning collected before 9:00 AM will be returned the same day, except for Sundays and holidays. Remember to complete the laundry slip and include it in the laundry bag.


Lost and Found / 忘れ物・落し物


Our Front Desk and Housekeeping Department may assist you in tracing lost property. Items left in your room after checkout will be stored for up to thirty (30) days. Personal items left behind may be sent to you by certified mail in the United States (Guest is responsible for the charges).  Packages sent to an international destination will be sent by Federal Express (Guest is responsible for the charges).


Mail / 郵便


Incoming mail will be held at the Front Desk and the flashing message light on your telephone will be activated. Mail drop for outgoing mail is located at the Front Desk. Mail is picked up daily except Sundays and holidays. The daily pickup time is 10am.


Messages / メッセージ


Messages are recorded on the hotel’s voice mail system and indicated by the flashing light on your phone.


Newspaper / 新聞


A newspaper rack is located in the lobby.


No-Smoking laws / 全館禁煙のご案内


Smoking is prohibited by laws in all of our guest rooms (including Lanais), restaurants, bars and enclosed public areas.


Parcels and Packages / 小包・郵便


Please contact the Front Desk. Packages sent to the hotel prior to your arrival should clearly have the Full Guest Name staying at the hotel and their arrival date. Please note deliveries from parts of the continental United States may need additional delivery time, check with your shipping company for more information.


Parking / パーキング


Hotel parking is valet service only. Parking passes for one registered hotel guest per room are available at the Front Desk for a fee. Between the hours of 11:00PM - 6:30AM, please drop-off and pick-up your car keys at the Front Desk. Metered parking is also available on the street. Street parking is at your own risk.

Discount for hourly parking available for restaurant and banquet patrons with validation. Parking Rates


Postage Stamps / 郵便切手


Postage stamps are available at in the convenience store fronting hotel parking entrance.


Safe / 金庫


Complimentary in-room safe is available for securing your valuables and other personal property. Refer to the instructions that accompany the safe for information. The hotel is not responsible for any loss or damage to property left in the room.


Sightseeing and Tours / 観光案内


Tours and activities are available at the Kaimana Beach Travel, located across the Front Desk. Please call (808) 921-7007


Vending Machine / 自動販売機


Soft drinks, bottled water, candies, and chips are available for purchase at the vending machine located on each 3rd thru 8th floor.



Shops & Concessions


Barefoot Dreams / ベアフットドリームズ(ローブ、スパ用品)


Boutique gift shop offering a line of sleepwear and baby clothing. Located 1st floor shops, entrance of building.  Open daily 10am-7pm.  (808) 926-1560.  www.barefootdreams.com 10% off for hotel guests, no coupon necessary.


Gold Coast Real Estate, Inc. / ゴールドコースト不動産


Real estate service specializing in ocean front property sales, rentals, timeshares, notary public, and business services.  Located 1st floor shops, entrance of building.  (808) 926-7525 www.goldcoasthawaii.com 


Healthy Habits at Kaimana Beach / ヘルシーハビッツ・フィットネス


Full circuit fitness system, aerobic equipment, personal training and therapeutic massage.  Located 1st floor shops, entrance of building.  By appointment only, call (808) 926-2929.  Hotel guests will receive 50% off use of gym equipment.


Jujube Clinic and Salon / ジュジュベクリニック&サロン


Holistic clinic for complete care of treating chronic illnesses and achieving optimal beauty.  Services also include hair styling, makeup, manicures & pedicures, and wedding photography.  Located on the 2nd floor of the hotel.  By appointment only, call (808) 926-0888 or dial direct 7196. www.jujubehawaii.com.  10% off for hotel guests.  No coupon necessary. 


Kaimana Beach Travel / カイマナビーチ・トラベル

Shuttle service information, inter-airline ticketing, island tours, car rentals, dinner shows, and cruises.  Open daily 8am-5pm (closed during lunch hours).  Desk located lobby level.  Call (808)926-0888 or dial direct from your room 7007.


Kerr Michael Designs / カールマイケル・デザイン

A full service interior design firm and construction management for Hawaii’s luxury properties. Located 1st floor shops, entrance of building.  Call (808) 926-8200    www.kerr-michaels.com


Peggy’s Salon / ペギーズサロン(美容室)

Haircut, color, manicure & pedicure services.  Located 1st floor shops, entrance of building.  Call (808) 924-0422 for appointment. 


Pualani Honolulu / プアラニ・ハワイ(水着)

Boutique store featuring swim and active wear for men, women, and children.  Located in 1st floor shops, entrance of building.  Open daily from 9AM-7PM.  Call (808) 923-0753.  www.pualanihawaii.com 10% off for hotel guests with coupon.


Russell’s Store /  ラッセルズ・ストア(コンビニ)


Convenient shop include magazines, medicines, toiletries, snacks, soft drinks, bottled water, suntan lotions, ATM machine, and more. Located entrance of building. Open Sunday-Thursday, 6:30am-10pm and Friday-Saturdays, 6:30am-11pm. On major holidays, store hours may vary. 10% off for hotel guests with coupon.  Call (808) 923-8068.


Hotel Guidelines and Policies


For your safety and the safety of fellow guests, we request your assistance in observing the following hotel guidelines.


Hawaii State Law prohibits smoking in public areas. We are a 100% smoke free facility.

  1. No visitors allowed in guest rooms after 10:00PM. Unregistered guests are not allowed in rooms and will be subject to removal by security or management.

  2. The fixtures in the room may not be altered or rearranged without permission of hotel management.

  3. Animals and birds, offensive smelling items and bulky items are not permitted in the room . Please check with Bell Desk Department for storage space for surfboards and/or bicycles.

  4. Please refrain from making loud noises in your room or hallways.

  5. Parties are not allowed in guest rooms.

  6. Gambling is not permitted in the hotel.

  7. Soliciting is prohibited in hotel property.

  8. Minors are not allowed to stay at this hotel without the written consent of their parents or guardians.

  9. The balcony railing must be kept clear of any hanging articles. Hanging/climbing from the balcony, as well as any objects thrown or dropped from the balcony is strictly prohibited.

  10. Pets (except for registered guide animals) are not allowed in hotel rooms.

  11. If requested by hotel personnel, guests must grant access to any part of their room, for the purpose of security issues, emergencies, evaluation, or maintenance repairs.

  12. Hawaii State Liquor Law prohibits the consumption of alcohol beverages in the public or common areas of the hotel. The consumption of alcohol from minors will not be tolerated and the police will be notified of any such reported incidents.

The hotel reserves the right to evict a guest who fails to comply with the guidelines and polices. The management wishes to thank you for your cooperation and we hope you have a pleasant stay with us.


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